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Stennack Appointment System

When booking appointments, our trained reception team will ask a number of questions, asking these questions will ensure that we can get the right type of help for you as quickly from the most appropriate member of our Stennack Surgery Team.

  • This type of appointment system is called Active Signposting and has been designed using NHS England guidance.  
  • This system has been put into place by the GP Partners so we can get the right type of help for you as quickly as possible.  When you contact the surgery our trained reception team will ask you for more information about the medical reason for your contact.  This information will be used to direct you to the most appropriate member of our Stennack Team this may include a member of our Nursing Team, Practice Pharmacist or one of our GPs.
  • All our reception team have received both face-face training by EPI and online training and use red flag protocols devised from national guidance.

We are constantly reviewing our appointment system to ensure that we meet the needs of our patients.

Our aim is to:

  • Provide care to patients who have a medical problem which needs to be dealt with on the 'Same Day' which cannot wait
  • To facilitate 'continuity of care' by having sufficient appointments available to allow patients to book in advance with all members of our StennackTeam including the GP of their choice.

Our 'Same Day Service' is provided by our team of highly trained and experienced Primary Care Practitioners (Nurse Practitioners and Paramedics) in conjunction with our GPs.

If you are undergoing a period of 'on going medical care' you are invited to book appointments in advance.

Our GPs currently offer 10 minute appointments.  We recognise that some problems may take longer to sort out than was anticipated so if you feel you will need more time please highlight this when booking your appointment as it may then be possible to give you a double appointment.  If you have more problems to discuss than time allows your clinician may ask you to book a follow-up appointment.  It is important therefore to discuss the problem causing you most concern first.

We do try to keep to time but we ask you to be patient if you find there is a delay. Our receptionists will notify you on arrival if a clinic is running more than 30 minutes late, if you haven’t been told and you are kept waiting please feel free to ask why.  Please try to be on time for your appointments, if you are running later please ring ahead to let us know.

If you are unable to attend an appointment please notify the surgery as soon as possible to ensure that clinic time is not wasted and appointments can be offered to other patients.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website