When you contact the Stennack Surgery
The Stennack Surgery now operates an Active Signposting system which has been designed using NHS England guidance.
This system has been put into place by the GP Partners so we can get the right type of help for you as quickly as possible. When you contact the surgery our trained reception team will ask you for more information about the medical reason for your contact. This information will be used to direct you to the most appropriate member of our Stennack Team this may include a member of our Nursing Team, Practice Pharmacist or one of our GPs.
All our reception team have received both face-face training by EPI and online training and use red flag protocols devised from national guidance.
NHS Guidance - Active Signposting