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pad_and_penSuggestions & Complaints


Our aim is to provide the highest possible standard of service and we try to deal quickly with any problems that may occur. Should you find that you have a complaint or concern about the service you have received from a member of staff working in this practice, please let us know. If your problem cannot be sorted out immediately and you wish to make a complaint, please let us know as soon as possible. The quicker the problem is identified the easier it is to establish the facts.

Complaints may be made in writing to Fiona Vinnicombe, The Stennack Surgery, St Ives, TR26 1RU or by requesting an appointment with Fiona in order to discuss your concerns. You can also contact Fiona by email via:

We hope that if you have a problem you will use our complaints procedure, as we believe this allows us the best opportunity to improve our practice.

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