The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. 

In order for us as GP practice to maintain good relations with our patients we would like to ask all of our patients to read and take note of the types of behaviour that would be found unacceptable: 

• Using bad language or swearing at practice staff
• Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
• Verbal abuse towards the staff 
• We ask you to treat all of our staff courteously at all times

At Stennack we are here to help and aim to be as polite and helpful as possible, even during difficult times.

Thank you for being a polite, understanding patient of Stennack Surgery.