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Telephone update

We sincerely apologise for the disruption and inconvenience caused by the malfunction of our  telephone system today.
The engineers arrived at midday and worked into the evening to resume our service.
We are now fully operational.
When the telephone system crashed we lost all of the data from our repeat prescription line.
Therefore if you have left a repeat prescription request through the designated script line today or on Saturday and Sunday you will need to re-request please.
We will ensure that our team attend to your requests as a priority however if your medication is urgent, please call us.
Thank you for your patience and understanding 
The Stennack Team

CQC Registered Manager - Dr Chris Chamberlain


We would like to thank our patients for their response to all the recent changes to care at the Stennack Surgery during the COVID-19 Pandemic.  You may well have noticed the ways we have adapted to allow us to continue to function whilst maintaining social distance. 

We remain open for business. Most of our services now function "remotely". We are increasing online services, our new IT system is helping this. Medications can be ordered online or via phone. Consultations where possible will be taken on the phone or via a video consultation, we can still see you if we need to. Blood tests are happening inside the surgery now that the weather has become colder. All appointments taking place within the surgery are in a well ventilated room. 

Please explore the website, the changes and ways to access help are explained throughout. We will keep you updated via this website and Facebook. 


Want advice from a Doctor or Nurse Practitioner? Want to access self-help information or have an administrative request?

Please click on the link/image below.

Why not try eConsult a secure electronic service which is accessible 24/7.

PLEASE BE AWARE - e-Consult is a non-urgent service, we aim to respond to all requests 48hours, only available to registered patients of the Stennack Surgery.

PLEASE BE AWARE - eConsult is a non-urgent service, we aim to respond to all requests within two working days.PLEASE BE AWARE - eConsult is a non-urgent service, we aim to respond to all requests within two working days.PLEASE BE AWARE - eConsult is a non-urgent service, we aim to respond to all requests within two work 

Covid-19 and requests for Med3 (‘Fit Notes’)                                                                                                   

In the majority of cases, you do not need to ask your GP for a fit note or ‘sick note’ for periods of absence due to coronavirus (Covid-19).

The NHS website below explains that employees do not need to ask their GP for a for a fit note if they are off work because of Covid-19. Instead, they can get an isolation note to send to their employer as proof they need to stay home.

There is also a link below to a letter from the Kernow LMC which lists a breakdown of potential requests for fit notes, advice and outcomes. You might find it helpful to give this letter to your employer to help them determine the right course of action for you. 

Covid-19 and requests for med 3


Citizens Advice Cornwall Newsletter - Spring 2020

COVID-19 Social Prescribing Directory

COVID-19 Social Prescribing Directory - PENWITH


For useful educational resources visit My House Rocks - The website hosts an array of activities and classes for children to complete which helps to keep their little minds occupies throughout lock down. 


Unfortunately some of us will have family members who are admitted to hospital due to COVID-19.  

The exceptional circumstances that we are likely to face will result in families being separated at this time. This NHS leaflet will cover…

  • Caring for COVID-19 patients
  • Patients with COVID-19 who become increasingly unwell

  • Caring for yourself while your family member is unwell

  • End of life care

NHS - Caring for patients with COVID-19 in hospital

Health Visiting and School Nursing Service for Cornwall and the Isles of Scilly

As the new academic year begins and children and young people are returning to school and education settings, we wanted to update you about some of the latest developments from the Health Visiting and School Nursing service. 

More information can be found on the posters below

School nursing poster - primary

Health Visiting Poster

School nursing poster - secondary 

Outlook Southwest 

Outlook South West offers NHS mental health therapy for stress, low mood and worry. It also helps people with long term physical health problems. 

It is Cornwall and the Isles of Scilly's Improving Access to Psychological Therapy (IAPT) service are for people aged 16 and above. 

You must be registered with a doctor’s surgery to use the service. You can also register online or by phone if you wish. Appointments are by telephone, video or face-to-face, subject to Covid-19 restrictions.

Outlook Southwest Updated Web Address- 

Outlook Southwest Enquiries Email Address-   

Senior Parenting Worker in the Early Help Team

We now have a Senior Parenting worker in the Early Help Team covering the Penwith area working to deliver and support parenting programmes within our area. 

The programmes below are being offered through Microsoft Teams- 

  • Being Passionate about Parenting the Early Years (1-3 years)
  • Being Passionate about Parenting (4-11 years)
  • Being Passionate about Parenting with a basic introduction to ADHD (5-11 years)
  • Being Passionate about Parenting with a basic introduction to the Spectrum (5-11 years)
  • Being Passionate about Parenting the Teenage Brain (12-17 years)
  • Take 3 – supporting teenagers (12-17 years)

Referrals for parenting programmes continue to be made through the Early Help Hub.

Further details below- 

Parenting Newsletter Autumn 2020

Virtual Parenting Overview



Feeling socially isolated, caring for someone, copying with a long-term illness or recently bereaved? 

Members of the Cornwall Hospice Community Care Team are available to support, advise and signpost you to useful resources. 

Since the closure of their Community Friendship Cafe due to COVID-19, the team have began to offer video calls and have launched a private Virtual group via Facebook. The virtual space enables you to gain...

  • Support and information 
  • A place to share experiences 
  • Wellbeing activities 
  • Bereavement support 
  • Virtual friendships 

If this is something you or someone you know may be interested in please check it out. Alternatively you can contact the Cornwall Hospice Care Team via telephone 01726 829874 or email 

Cornwall Hospice Care - Video Calls


If you're pregnant, you may be unsure how COVID-19 can affect you, your baby and your pregnancy care. 

It is important that you continue to attend your antenatal appointments and seek advice from your midwife.

If you begin to develop symptoms of COVID-19, please speak to your midwife who will advise what to do. 

For more information please visit the NHS website. 

COVID-19 Planning your birth

COVID-19 - Looking after you and your baby

COVID-19 - Parent information


If you have any concerns regarding the health of you child please do not hesitate to contact us on 01737 793333 - We are here to help and support you. 

If you require intervention while to Surgery is closed please contact NHS 111, OOH (Out Of Hours) or in the event of an emergency always contact 999.


Babies crying is normal and it will soon stop – YOU CAN COPE!

During this challenging time stress levels at home may be increased. For guidance please follow the ICON guidance for coping with crying.

I - Infant crying is normal
C - Comforting methods can help
O - It’s OK to walk away
N - Never, ever shake a baby

Please remember there is always someone who can help and support you, this may include your family, friends, Midwife, GP or Health Visitor.

ICON - Infant crying and how to cope


COVID-19 - Stay SeaFit


During the COVID-19 pandemic, it is the intention of We Are With You to continue the needle exchange service with little disruption.  

For more information on the drop in clinics/the click and collect service, please view the attached document.

Needle Exchange - COVID-19

(Site updated 26/01/2021)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website