Dial 01736 793333 to speak to our reception team. They are trained in Active Signposting. They will help you with your question, either by direct action or booking you with the most appropriate member of our team.
COVID 19 - Before attending surgery you will be asked about COVID 19 symptoms (Fever, new continuous cough or loss of smell/taste). If you have a prebooked appointment and then develop symptoms. Please call reception to discuss this.
- Dial 01736 793333 or complete an eConsult.
- On the day you want to talk to your doctor call the surgery, the reception team will discuss your request and if needed will book you with your registered GP.
- Your GP will call you back and discuss your health issue. Currently most queries are completed with a telephone call. We may use video consultations, or ask you to send pictures to help (we are using AccuRx to do both of these functions. Messages come to you via Text message).
- If we need to see you in surgery for an examination, we will book you in with us or another member of the team. It is likely this will be the same day.
- We cannot currently pre-book GP appointments. We ask you call on the day you need help. You will be booked that day or the next day your doctor is in. Working this way has vastly improved the time you have to wait to talk to your GP. We can follow you up. We will simply ask you to call back in a certain time period.
Nurse practitioner appointment - Minor Injury or Minor Illness
- Dial 01736 793333
- The reception team can now direct book you into a face to face appointment with one of our nurse practitioners. The appointment will be the same day at a given time slot.
- Our nurse practitioners are highly trained nurses who have worked with use for many years delivering this service. They can assess, diagnose, investigate and prescribe for your health issue. For minor injuries and illnesses they are at least as good as a GP, often better.
Nurse or HCA appointments. (Blood tests, dressings, smears, immunisations, chronic disease management etc)
- Dial 01736 793333
- The reception team will ensure you are booked with the right nurse for the right task. These appointments will be given a time slot, they can be booked up to a few weeks in advance.
- As these appointments are booked in advance - if you develop COVID 19 symptoms in the 14days prior to your appointment. Please call reception to discuss this and probably re-arrange your appointment.
- Blood tests are happening via a hatch built round a clinic room window. This keeps you in the open air making social distancing simpler.
- Chronic disease appointments are happening via the telephone. Diabetes, COPD/Asthma etc. Our experienced practice nurses will call you back and discuss your chronic disease.
Other team members - Pharmacist. Administrative team. Our reception team may direct you to another team member if they are the right person for that question.
Out of office hours - for acute illness requiring medical attention contact NHS 111 (either dial 111 or www.111.nhs.uk). for a medical emergency dial 999.
VISITORS TO CORNWALL
In St Ives we are used to the increase in the number of people in the Summer months, and over the years we have adapted our service to manage this increase in demand. But this year things are a bit different. The need to provide social distancing, wearing PPE and extra cleaning has significantly impacted on the number of patients we can see in a day.
To manage this demand the Kernow Clinical Commissioning Group has recommended that if you are not a registered patient of the Stennack Surgery that you should initially contact either your own GP surgery or NHS 111 (by calling 111 or clicking https://111.nhs.uk). This walk through should give some ideas on how to manage a health problem whilst here on holiday.
During our opening hours (Surgery 08:30 - 18:30. Minor injuries unit - 08:00 - 20:00)
- Health Emergency - dial 999
- Minor injury (cut, sprain, sea gull bite). Call NHS 111 first who will triage and direct you appropriately to the most appropriate place, this may include the Stennack Surgery
- Minor illness - (minor infection, joint problem, women's health problem, rash).
Option 1. Contact your own GP. They can assess your condition via the remote tools all GP's are now using - phone, video call, sending photographs. If you need a prescription, they can send it via Electronic Prescription "ETP" for you to collect at any pharmacy in St Ives or the rest of the country. Please see ETP codes and pharmacy details below should they be required...
Stennack Pharmacy – FVW66
Stennack Surgery, The Old Stennack School, The Stennack, St Ives, TR26 1RU
Boots High Street – FF298
High Street, St Ives, TR26 1RS
Leddras Chemist – FA659
7 Fore Street, St Ives, TR26 1AB
Carbis Bay – FKA51
St Ives Road, Carbis Bay, St Ives, TR26 2FZ
Boots Hayle (Marsh Lane) – FD444
Unit E West Cornwall Shopping Park, Hayle, TR27 5LX
If your GP feels the only way to manage your problem is with a physical examination we are happy for them to direct you to us. We then ask you call the surgery on 01736 793333 and we will assess your case exactly as we would one of our permanent patients.
Option 2. NHS 111 (dial 111 or clicking https://111.nhs.uk) This service has been enhanced to manage the increase demand from a tourist season during the COVID pandemic. They will assess your problem and either offer treatment or direct you to the most appropriate location. They may direct you to us in which case we will assess your case exactly as we would one of our permanent patients.
Is a Pharmacist able to help?
Local Pharmacies can provide assessment and treatment for minor illnesses, including UTI, skin/eye infections and so on. The Pharmacist will be able to provide emergency prescriptions without the need to consult a GP.
Outside our opening hours (18:30 to 08:30)
Health emergency - dial 999
Minor injury or minor illness requiring medical attention - NHS 111 (dial111 or clicking https://111.nhs.uk)