Clinics and Services

In addition to our routine surgeries we offer a number of clinics and services, which are provided by our Stennack Team:

• Minor Injury Service (08:00-20:00 Monday to Friday)
• Blood tests, Blood Pressure, ECGs, 24 hour Blood Pressure & ECGs
• Dressings
• Ear Syringing (see below for more details)
• Review of Chronic Diseases including: Diabetes, Heart Disease, Hypertension, Asthma, Mental Health
• Vaccinations including Childhood Immunisations, Travel Vaccinations and Seasonal Vaccinations including Flu Jabs
• Cervical Screening (smears)
• Contraceptive Advice & Services (Patients requiring emergency contraception will be seen on the day of request)
• Young Persons Drop-In Clinic, Brook Sexual Health Services & C-Card Scheme (see below for more details)
• Midwife Services
• Health Visitor Services (including baby weighing)
• Child Development Examinations
• Physiotherapy (RCHT/CPFT)
• Counselling Services (Outlook South West)
• Substance Misuse Service (Addaction)
• Stop Smoking Advice
• Minor Surgery

Ear Problems

If you are experiencing problems with ear wax or blocked ears you may require ear syringing.  However not everyone is suitable for ear sysringing and you must use ear drops and have an ear check first.  Please click on the Ear Wax Patient Information guide below for full details.

Please note if you are suffering ear pain or dizziness you should contact the surgery to book an appointment so your ears can be checked for infection

Only patients suffering hearing loss, the sensation of blocked ears due to ear wax or tinnitus (without pain) should be follow the guidelines below.

Earwax Patient Information

Young Person Services

Stennack Young Persons Drop-in Clinic

We have a weekly Young Persons Drop-in Clinic every Wednesday from 16:00–18:00 for U25's. Simply arrive between 16:00 and 17:30, give your name at reception and you will be seen in turn.

These are the sorts of things you might like to discuss but anything goes!

• Contraception

• Sexual Health

• Minor Illnesses

• Stress

Will you tell anyone that I'm here?

No. Every member of staff at the surgery has a duty of confidentiality. That means they won't tell anyone that you have come in or what you came in about. In very exceptional circumstances, if we thought you or someone else was at significant risk of harm, only then would we share information about you, but we would tell you first.

Will I be judged?

No. All doctors and nurses are trained to help all people, whoever they are.

Brook Sexual Health Service - St Ives

Brook Sexual Health Services run a weekly drop-in at the Stennack Surgery every Monday 15:30-18:00 from the Community Rooms for Under 25's.

They offer:

• Contraception
• Emergency Contraception
• Pregnancy Testing
• Screening for infections
• Termination referrals
• Interpreting service

For more information please visit their website

C-Card Scheme

C-CARD is a confidential, free condom distribution scheme for young people living in Cornwall and Isles of Scilly. The scheme aims to make condoms more accessible and gives young people support and information about sexual health and how to use a condom correctly. C-CARD enables and empowers young people to readily access support, advice and condoms from a number of different locations across the County.

If you would like to access this scheme please come into Reception and say 'C-Card' or visit the C-Card Website

Savvy Kernow

If you need help and advice about health, wellbeing or everyday life (trust me, sometimes we all do) get savvy!

Savvy Kernow keeps you in the know about Young Person Friendly Services in Cornwall and the Isles of Scilly - visit Savvy Kernow Website

Minor Injury Unit (MIU)

The MIU is open from 8:00 - 20:00 Monday - Friday 

We also open the MIU on some Saturdays during the school Summer Holidays and on Bank Holidays (please ring in advance to check our opening hours) 

Anybody can drop-in with minor injuries at any time during these hours. You don't have to be a registered patient at the surgery.

(Non-injury related problems will require a pre-booked appointment and you should contact the surgery in advance).

The service allows anyone with a variety of injury conditions to gain immediate advice and treatment from our skilled team of Primary Care Practitioners (Nurse Practitioners & Paramedics), supported by a Duty Doctor.

What is a Minor Injury?

The list of potential conditions is wide but includes:

• Cuts, lacerations and abrasions
• Infections following an injury
• Removal of foreign bodies
• Bites (both animal and human)
• Sporting injury
• Lower back pain due to strain/injury

Always ring 999 in an emergency

Accessibility for Patients

Do you have a disability, impairment or sensory loss?

If so the Stennack Surgery Team are here to help...

The surgery works to ensure that patients and service users, and their carers and parents, can access and understand the information they are given. We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate.  We want to know if we can support you to lipread or use a hearing aid or communication tool.

We have a:

• Patient Information available in alternative formats
• Hearing Loop
• Interpretation Services including British Sign Language
• Accessible Consultation Rooms & Examination Couches
• Wheelchairs
• High Backed & Raised Waiting Room Chairs
• Surgery Website which is able to be translated

Should you require any assistance please contact reception directly or email stennacksurgery@nhs.net or complete the Accessible Information Form

Website Accessibility Information

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.

Customise settings in:

• Internet Explorer
• Firefox
• Google Chrome
• Safari

Further help

If you:

• Have problems seeing the screen
• Find it difficult to use the mouse or keyboard
• Need help with language or reading websites

then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.

Carers

ARE YOU A CARER? DO YOU LOOK AFTER SOMEONE WHO IS ILL, FRAIL, DISABLED OR MENTALLY ILL?

We are interested in identifying carers, especially those who may be caring without help or support.

Caring for someone is an important and valuable role, which is often a 24-hour job that can be very demanding and isolating.

As a carer, you are entitled to have your needs assessed by Adult Care Services. A carers assessment is a chance to talk about your needs and ways you could receive help. It also looks at the needs of the person you care for. There is no charge for an assessment.

If you think this could apply to you or someone you know, please contact Reception or use this form 

There is a wealth of information on NHS Choices about carers and caring. Below are some links into the site that we hope you will find useful.

• Caring for a parent

  Watch this video on: caring for a parent at home

• Telling people

  Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you're a carer is important so they understand and can support you.

• Taking a break

  Caring for someone can be a full-time job, but it's essential that you take time out for yourself too. Read our guide to accessing breaks and respite.

• Housing and carers

  Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home?

Finance and Law

Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.

• Benefits for carers

  Directing carers to the benefits that can help them in their caring role

• Benefits for the person you care for

  Advice and information on helping the person you look after get the benefits that they are entitled to

• Death and benefits

  How your benefits maybe affected after the death of the person you look after and what happens to their benefits

• Managing someone's legal affairs

  Advice for when carers find they have to take over the legal affairs of the person they are looking after

• Other benefits

  Advice for carers and the people they are looking after on claiming a whole host of other benefits unrelated to their disability or caring

• Personal and household finance

  Advice on keeping a tight rein on household and personal finance for carers

• Social fund
  
• Tax credits

• Information on claiming tax credits and whether you might be eligible

Bereavement

Today, people are living to far greater ages due to improved nutrition, living conditions and medical advances. However, a time comes when everyone has to face his or her mortality. When this is due to a progressive disease which is incurable we try to offer a medical service which is supportive to both the patient and family. Palliative care aims to provide relief from distressing symptoms, both physical and emotional, and wherever possible such professional carers, aids and appliances as will enable the patient to stay in their own homes if this is their wish.

To achieve this objective the primary care team can call upon expert help and advice from the Macmillan Nursing Service, a countywide team of specialist palliative care nurses, and the medical staff of our local hospice St Julia’s in Hayle. Not only does this hospice provide beds where patients can stay while symptoms are treated, but it also provides short respite admissions to allow carers at home to have a break.

The medical staff are also available for domiciliary consultations. When a person dies, the primary care team is there to give practical and emotional support to the family. Local undertakers offer a professional and sympathetic service including advice on registration of deaths and arrangements of funeral services.

Bereavement sometimes brings thoughts and feelings that people are quite unprepared for and find hard to cope with. As well as specialist bereavement counsellors like Cruse, the Macmillan service is able to offer some counselling as is our practice based counsellor. Last, but by no means least, the local clergy of all denominations are happy to give pastoral care and support in all of life’s difficult times

Please find some resources below which might be useful:

St Julia's Hospice - Hayle

Cruse Bereavement Care

Outlook South West

Macmillan - Bereavement Support

Please contact Reception should you need further assistance or advice

Non-NHS Services

Insurance Medicals

You may be asked by various commercial organisations e.g. insurance companies, or by government bodies, e.g. driving authorities, to have a medical examination. This is not a part of the GP’s statutory duties & for this work either you or the requesting organisation will be charged accordingly. Please note Insurance medical examinations on patients who are registered with our Practice will not be completed by your usual GP, this is to avoid any conflict of interest in the report.

Charges for Non-NHS Services

In addition to the above we charge for various other items including letters supporting appeals, private sick notes, and some travel vaccinations. Please refer to the notices in the waiting room or ask at reception for details.

Visual Aids

A learning disability can affects the way an individual learns, develops and communicates throughout their lifetime. Approximately 1.5 million children and adults within the UK live with a learning disability. Once a diagnosis has been achieved, which may be at birth or as a child develops a specialist team of professionals will be assigned. The key goal is to ensure that the individual lives a full life and is as independent as possible.

Please visit https://www.nhs.uk/conditions/learning-disabilities/ for more information on available support, causes and so on.

Several members of the Stennack Team (clinical and non-clinical) and the support of a local family have developed visual aids to assist patients who live with learning disabilities when visiting the Surgery. The visual aids aim to promote effective communication by providing structure and understanding and also helping to minimise anxiety.

If you feel the visual aids will support yourself or a loved one please print and utilise alternatively please contact the reception team for more information.

Going to see the Doctor and Pharmacy

Going to see the Doctor

Going to see the Nurse

Checking your breathing

Checking your tummy

Having a blood test

Having an injection

Having your blood pressure taken

Having your temperature taken

Listening to your chest