Dental Problems - If you have a dental problem you will need to make an appointment with your dentist. If you are unable to make an appointment or if you are not registered with a dentist, please call the Cornwall Dental Helpline on 01872 354375.
The Stennack Surgery is committed to providing all our patients with the best possible healthcare within our friendly, caring and innovative environment.
The Stennack Surgery will support all our patients to achieve their best possible health and well-being through our continued commitment to providing high quality services and outstanding compassionate care.
‘We would like The Stennack Surgery to be the surgery you would choose for yourself and your own family members’
The latest version of our practice leaflet is available here:
If you would like to access this in a different format or language please contact reception
As your GP practice, we are a ‘data controller’ for any information that we keep about you and your health. This Privacy Notice tells you what information we collect about you, how we store it, and who we share it with - and the reasons why.
All of the different information we keep about your health is looked after by the staff who look after you. Only the doctors and nurses you have appointments with will be able to access to your information. The information can only be viewed when absolutely necessary.
‘Personal data’. This means any information that can identify who you are. This includes your name, date of birth, full postcode, address and next of kin; and ‘Special category / sensitive data’. This means any information about your medical history. It could be when you have come in for appointments, medication you have been given, notes about your care, or treatments. It could also be social care status, race or ethnic origin.
The personal information we keep about you is to help us provide health or social care or treatment, under the Data Protection Act (DPA) 2018.
Your personal information is held in both paper and electronic forms for specific amounts of time.
We will always make sure:
Your records are used to manage and deliver your care. This helps us make sure:
We may need to share information with other organisations such as:
If we need to use your personal information for any reasons that isn’t listed above, we will discuss this with you or your parent(s) / guardian(s) to obtain consent, depending on your circumstances.
The DPA 2018 means that you or your parent(s) / guardian(s) may have the right to:
If you have any questions please contact Reception
A full copy of the Fair Processing Notice is available below:
The Stennack Surgery welcomes all Patient Feedback, both positive and constructive, and we will always use this feedback to try and improve the services we offer.
Feedback can be provided in the following ways:
If you wish to make a formal complaint please refer to our Complaints Leaflet below:
The practice is actively involved in research to help improve treatment of illness and improve patient wellbeing.
The practice is part of the Primary Care Research Network and all the research carried out here has been thoroughly checked and approved by ethical committees.
You may be asked by the doctors or nurses whether you would be interested in participating in a study. Your participation is entirely voluntary. If you decline, it will not affect your care from the practice in any way. If you decide to join, you may leave the study at any time without explanation.
The Stennack Surgery has a limited number of car parking spaces, a rarity in St Ives. As parking is so limited it is only available for use by our patients or their representatives between 08:00-18:00 Monday-Friday for 1 hour. If you require longer than 1 hour for medical reasons you should ask reception for a temporary parking permit. So that our limited car parking spaces can be used by as many of our patients as possible please remove your car from the car park as soon as you have completed your appointment or finished attending Boots Pharmacy. Anyone parking for longer than 1 hour between 08:00-18:00 Monday-Friday without a valid permit, or seen leaving the Stennack Surgery site will be fined.
From 18:00-08:00 Monday-Friday and 24 hours per day at weekends and on bank holidays, the car park is pay & display and a valid ticket must be purchased from the pay and display machines. If any patients are attending the surgery or pharmacy whilst pay & display is in operation they do not have to pay and should obtain a temporary permit from our reception team. Anyone parking without a valid pay and display ticket or permit between 18:00-08:00 Monday-Friday and 24 hours per day at weekends and on bank holidays will be fined.
Notices are displayed detailing times and charges within the car park and it is policed by Llawnroc Parking Services Ltd
Telephone: 01736 755879
Mobile: 07902 104 703 (24 Hour Service)
Address: PO Box 85, Hayle, Cornwall, TR27 – 9AF
The surgery is very proud of our Friends of Stennack Surgery (FOSS) group. The surgery could not deliver the quality of service that we do without the support of FOSS who have purchased a fantastic amount of equipment for the surgery and patients over the years.
The current committee members are:
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