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Telephone Consultations

Many queries and problems can be dealt with over the telephone.  If you wish to speak with a Nurse, Pharmacist or GP over the telephone please ask the reception team to book a telephone consultation. Please note, this may not necessarily take place on the same day (dependant on the urgency of the request).

Tips to get the best out of telephone first consultations

- To maintain continuity with your doctor, know what day they work and call up on those days. See the staff page of this website for Doctors usual working days.

- Download the "whereby" app. We are using this app to do video consultations using your smart phone. Video consultation has been shown to be as effective as face to face consultation.

- Monday is our busiest day, we are quieter later in the week, please consider this if your problem is not urgent.

- If your hearing is not great it is ok for someone else to talk for you on the phone.

- As with all consultations, think about what you would like from the consultation and be clear about telling us what that is. 

AccuRx (text messaging service)

AccuRx is a new IT solution to help GP's deliver consultations without being in the same room. 90% of all GP practices are now using this service. 

Their website tells you more - www.accurx.com and

this link specifically helps you if we have sent you a message https://support.accurx.com/en/collections/2279595-accurx-for-patients

We can send you text messages to your mobile phone. This can range from just information, to inviting you to send us pictures, join a video consultation, or sending you a document such as a fit note.

For sending pictures it is really simple. This has revolutionised how we manages rashes and skin lesions. We have often wished we had a good technological solution for you to send photos, and it took a pandemic for us to get one. You will receive a text message, simply click on the link, attach your picture and send. It arrives direct on our desktop and we can save it simply to your medical record to compare at a later date.

As you can see on the AccuRx website, their data protection complies with all NHS regulations, you need your date of birth to respond to messages, and it invites your consent to us storing your photos (rest assured we will only ask for appropriate images). 

Video consultations. Work quite well. Sadly the quality is not always what we like, but we suspect this links to our internet speed in the surgery which is not as good as most home broadband. We do use this when appropriate, but will also bring patients into surgery if needed.

Text message communication. You may find over the coming months as we get used to this technology that you get more text messages from the surgery. Communicating things like, invites to book flu jabs, advising your prescription has been processed, advising you to book repeat blood tests, sending a sick note, linking some patient information after a phone call. We think this is good and will make communicating with you easier. But welcome feedback to whether you agree. 

It helps us if you register to receive information by text message on your phone regarding appointments and health care. 

If you wish to register for this messaging service please fill out the consent form.

 


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