Opening Times

The Stennack Surgery and Minor Injuries Unit is open from 08:00-20:00 Monday-Friday.  You can drop-in with minor injuries at any time during these hours but non-injury related problems will require a pre-booked appointment and you should contact the surgery in advance.

Our telephone lines are also open 08:00-20:00 Monday-Friday, but between 08:00-8:30, 13:00-14:00 and 18:00-20:00 we are open for URGENT telephone queries only that cannot wait until our telephone lines are fully open.

Always call 999 in an emergency

When We Are Closed

Please call NHS 111 to access the Out of Hours Service

If you need urgent advice when The Stennack Surgery is closed, which cannot wait until the surgery re-opens, please telephone 111.

If you call the surgery after 18:30, you will hear information on how to contact the NHS 111 service.  Your call will not be automatically transferred and you will need to hang-up and re-dial 111. Your needs will be assessed by the NHS 111 service and advice offered, or arrangements made for you to see an out of hours clinician if required.

Always call 999 in an emergency

When you contact the Stennack Surgery

The Stennack Surgery now operates an Active Signposting system which has been designed using NHS England guidance. 

This system has been put into place by the GP Partners so we can get the right type of help for you as quickly as possible.  When you contact the surgery our trained reception team will ask you for more information about the medical reason for your contact.  This information will be used to direct you to the most appropriate member of our Stennack Team this may include a member of our Nursing Team, Practice Pharmacist or one of our GPs.

All our reception team have received both face-face training by EPI and online training and use red flag protocols devised from national guidance.

Resources

NHS Guidance - Active Signposting

EPI Training