In St Ives we are used to the increase in the number of people in the Summer months, and over the years we have adapted our service to manage this increase in demand.  This summer things are a bit different due Staff shortages, the increase in COVID numbers and the need to continue wearing PPE significantly impacts the number of patients we can see in a day.

If you are not a registered patient of the Stennack Surgery that you should initially contact either your own GP surgery or NHS 111 - by calling 111 or clicking https://111.nhs.uk  This has been recommended and agreed by the Kernow Clinical Comissioning group.

Stennack Surgery is open Monday - Friday

Our reception is open 8.30am-6.30pm

Our Minor Injury Unit is open 8am-8pm

• Health Emergency - dial 999

• Minor illness - (Conjuctivits, Cystitis, minor infection, joint problem, women's health problem, rash) - follow Option 1, Option 2 or Option 3 below

• Minor injury (cut, sprain, sea gull bite). Call NHS 111 first who will triage and direct you appropriately to the most appropriate place, this may include the Stennack Surgery

Option 1. Contact your own GP. They can assess your condition via the remote tools all GP's are now using - phone, video call, sending photographs. If you need a prescription, they can send it via Electronic Prescription "ETP" for you to collect at any pharmacy in St Ives or the rest of the country. Please see ETP codes and pharmacy details below should they be required...

Stennack Pharmacy – FVW66 
Stennack Surgery, The Old Stennack School, The Stennack, St Ives, TR26 1RU
01736 795057

Leddras Chemist – FA659
7 Fore Street, St Ives, TR26 1AB
01736 795432 

Carbis Bay – FKA51
St Ives Road, Carbis Bay, St Ives, TR26 2FZ
01736 799025

Boots Hayle (Marsh Lane) – FD444
Unit E West Cornwall Shopping Park, Hayle, TR27 5LX
01736 756843

If once you have spoken with your GP they feel the only way to manage your problem is with a physical examination we are happy for them to direct you to us. Please call the Stennack Surgery on 01736 793333 and we will assess your case exactly as we would one of our permanent patients.  We may ask your GP surgery to send over a medical history to us via email.

Option 2.  NHS 111 - dial 111 or clicking https://111.nhs.uk This service has been enhanced to manage the increase demand from a tourist season during the COVID pandemic. They will assess your problem and either offer treatment or direct you to the most appropriate location. They may direct you to us in which case we will assess your case exactly as w would one of our permanent patients.

Option 3.  Can the local Pharmacy Team help? 

•  Minor Ailment Scheme: Did you know that pharmacies run a minor ailment scheme that enables Pharmacists to provide expert health advice and treatment for specific common health concerns? Please see list of concerns below:
  • Conjunctivitis
  • Cystitis (women only, aged 16 to 65)
  • Impetigo (skin condition)
  • Vaginal thrush
  • Insect bites
  • Mild skin conditions

  Appointments are not required. Prescription charges will apply, unless you are exempt.

• Prescription emergency supply service: 

  Did you know Community Pharmacists are able to provide an emergency supply of your regular medication if you have forgotten to renew your prescription or left your repeat medication at home whilst on holiday?

  Please note that the emergency supply service is only available for UK registered patients. Controlled drugs such as Pregabalin and Gabapentin are excluded from this service.

For more information or to locate your nearest pharmacy, please click on the link below

https://kernowccg.nhs.uk/get-info/choose-well/pharmacy/

Outside our opening hours Monday to Friday 18:30 to 08:30 and at Weekends and Bank Holidays

Health emergency - dial 999

Minor injury or minor illness requiring medical attention - NHS 111 - dial111 or clicking https://111.nhs.uk

Is a Pharmacist able to help?

Local Pharmacies can provide assessment and treatment for minor illnesses, including UTI, skin/eye infections and so on. The Pharmacist will be able to provide emergency prescriptions without the need to consult a GP.