Tips to get the best out of telephone first consultations
We can send you text messages to your mobile phone. This can range from just information, to inviting you to send us pictures, join a video consultation, or sending you a document such as a fit note.
This link helps you if we have sent you a message https://support.accurx.com/en/collections/2279595-accurx-for-patients
For sending pictures it is really simple. This has revolutionised how we manages rashes and skin lesions. We have often wished we had a good technological solution for you to send photos, and it took a pandemic for us to get one. You will receive a text message, simply click on the link, attach your picture and send. It arrives direct on our desktop and we can save it simply to your medical record to compare at a later date.
As you can see on the AccuRx website, their data protection complies with all NHS regulations, you need your date of birth to respond to messages, and it invites your consent to us storing your photos (rest assured we will only ask for appropriate images).
Video consultations. Work quite well. Sadly the quality is not always what we like, but we suspect this links to our internet speed in the surgery which is not as good as most home broadband. We do use this when appropriate, but will also bring patients into surgery if needed.
nt information after a phone call. We think this is good and will make communicating with you easier. But welcome feedback to whether you agree.
It helps us if you register to receive information by text message on your phone regarding appointments and health care.
If you wish to register for this messaging service please fill out the consent form.
Nurse Practitioners:
Health Care Assistants (HCA's):
Practice Nurses:
Home visits are for patients who are housebound and unable to travel to the Stennack Surgery.
Please ring the surgery and tell one of Patient Support Co-Ordinators that you are in need of a home visit, they will ask you a few questions and book a telephone call appointment for you. A GP will call you, discuss your illness and allocate a time to visit you at home.
If you feel you require a home visit please try to contact the Surgery before 10:00am
It is important that you inform us if you are unable to attend or will not be available for your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.