Primary Care Winter Hub
As we delve deeper into the winter season, we understand that our community's healthcare needs may increase. In our commitment to improving access to urgent care while preserving continuity for those who need it most, we are pleased to inform you about a new initiative.
Working with colleagues from across the Cornwall and Isles of Scilly Integrated Care Board, we have established a Primary Care Winter Hub at Stennack Surgery MIU.
Selected patients may be asked to attend the Primary Care Winter Hub by our reception team. This clinic is additional capacity that has been established to ensure we can cope with seasonal demand and support our wider NHS over winter. We hope this extra capacity will also allow extra focus to support our most unwell, frail, and vulnerable patients.
It's still important that you contact the surgery in the usual way, following which you will be triaged and may be asked to come to the Primary Care Winter Hub at Stennack Surgery MIU. (THIS IS NOT A WALK-IN CLINIC; you need an appointment to be seen).
If you are asked to attend the Primary Care Winter Hub, you will need to go to Stennack Surgery MIU. Please go through the main reception entrance and let reception know you are attending the Primary Care Winter Hub, and they will direct you to the waiting area where our clinicians will then direct you to the clinical rooms.
We appreciate your understanding and cooperation as we implement this initiative to better serve you during the winter months.
Thank you for entrusting us with your healthcare needs. We remain dedicated to providing you with excellent care and service.
The Team at Stennack Surgery
We have now launched our NEW Online Consulations software, Online Consult, which is our new way to access advice and guidance about your current symptoms.
Please click the image above to contact your doctor online and to access health advice.
You can also access Online Consult via Patient Access.
Dial 01736 793333 to speak to our Patient Support Co-Ordinator's.
They are trained in our Care Navigation System. They will ask you some questions to ensure you are booked with the most appropriate member of our team.
Making an Appointment
- Dial 01736 793333 or complete an Online Consult.
- Our admin team will ask you some questions to ensure you are seen by the most suitable clinician.
- Most queries are initially booked as a telephone call. The clinican will then call you to discuss your illness and may invite you to the surgery to be seen face to face
- We may use video consultations, or ask you to send pictures to help (we are using AccuRx to do both of these functions. Messages come to you via Text message).
Tips to get the best out of Telephone Consultations
Tips to get the best out of telephone first consultations
- To maintain continuity with your doctor, know what day they work and call up on those days. See the staff page of this website for Doctors usual working days.
- Download the "whereby" app. We are using this app to do video consultations using your smart phone. Video consultation has been shown to be as effective as face to face consultation.
- Monday is our busiest day, we are quieter later in the week, please consider this if your problem is not urgent.
- If your hearing is not great it is ok for someone else to talk for you on the phone.
- As with all consultations, think about what you would like from the consultation and be clear about telling us what that is.
Text messages as part of your consultation
We can send you text messages to your mobile phone. This can range from just information, to inviting you to send us pictures, join a video consultation, or sending you a document such as a fit note.
This link helps you if we have sent you a message https://support.accurx.com/en/collections/2279595-accurx-for-patients
For sending pictures it is really simple. This has revolutionised how we manages rashes and skin lesions. We have often wished we had a good technological solution for you to send photos, and it took a pandemic for us to get one. You will receive a text message, simply click on the link, attach your picture and send. It arrives direct on our desktop and we can save it simply to your medical record to compare at a later date.
As you can see on the AccuRx website, their data protection complies with all NHS regulations, you need your date of birth to respond to messages, and it invites your consent to us storing your photos (rest assured we will only ask for appropriate images).
Video consultations. Work quite well. Sadly the quality is not always what we like, but we suspect this links to our internet speed in the surgery which is not as good as most home broadband. We do use this when appropriate, but will also bring patients into surgery if needed.
nt information after a phone call. We think this is good and will make communicating with you easier. But welcome feedback to whether you agree.
It helps us if you register to receive information by text message on your phone regarding appointments and health care.
If you wish to register for this messaging service please fill out the consent form.
Our Team and their roles:
- Our Nurse Practitioners are highly trained nurses who have worked with us for many years delivering this service. They can assess, diagnose, investigate and prescribe for your health issue.
Health Care Assistants (HCA's):
- Our HCA's are trained in my different skills including: completing blood tests, BP checks, dressing changes, INR tests and ECG's.
- Our Team of Practice Nurses are able to help you with your Chronic Diseases, complete smear tests, injections and dressings.
Home visits are for patients who are housebound and unable to travel to the Stennack Surgery.
Please ring the surgery and tell one of Patient Support Co-Ordinators that you are in need of a home visit, they will ask you a few questions and book a telephone call appointment for you. A GP will call you, discuss your illness and allocate a time to visit you at home.
If you feel you require a home visit please try to contact the Surgery before 10:00am
Cancelling an Appointment
It is important that you inform us if you are unable to attend or will not be available for your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.