GP telephone triage and face to face appointments
Face to face appointments with GPs continue to take place at the Surgery. In line with Penwith PCN guidelines, we are operating a telephone triage service this to primarily ensure patient and staff safety.
If you require medical advice from your GP, please contact the Surgery where a Patient Support Co-Ordinator will book a telephone consultation for you. We try to maintain patient continuity where possible; if your GP is not available you may be offered a telephone call with their buddy or a locum in their absence. This will form the first stage of your medical care.
The GP will then contact you and in detail assess your medical history and symptoms. As part of your treatment plan the GP may wish to see you face to face, you will be provided a convenient time to attend an appointment with the most appropriate clinician, this may be a GP, Nurse Practitioner or Physiotherapist.
Thank you for your continued support whilst we continue to navigate through these unprecedented times.
The Stennack Surgery Team
Update on the NHS in Cornwall 20.08.2021
Due to the current unprecedented pressure on the NHS in Cornwall, please be aware that there may be interruptions to the provision of routine services in order to enable us to concentrate on urgent medical issues.
We are working tirelessly to respond to everybody in a timely manner but need to prioritise patients with acute medical issues at times when demand is very high.
Thank you for your patience and understanding.
New Outpatient Department at West Cornwall Hospital
The Royal Cornwall Hospitals NHS Trust is seeking opinions from the public for plans to improve services provided from West Cornwall Hospital in Penzance. These include the creation of a new extension in the south-west corner of the hospital site. This will accommodate upgraded outpatient services with enhanced treatment and rehabilitation facilities alongside modern, roomy consultation and examination rooms, better and storage and utility facilities, and improved waiting areas and rest space for staff.
You can view the detailed plans below on the website : https://www.royalcornwall.nhs.uk/new-outpatients-department-at-west-cornwall-hospital/
Pedestrian access will be via the existing entrance and a new link corridor connected to the existing hospital complex.
Changes to the parking layout are also proposed, although the aim is to keep the number of spaces available for public use the same. A new external bicycle store will be provided and plans for new planting and landscaping are also being developed.
To accommodate the new extension, the empty houses on Parc Wartha Crescent (numbers 35-38) will need to be demolished.
How to get involved and have your say:
At this stage, we would really appreciate your input to help inform and shape the proposals. There are a few ways to get involved:
COMPLETE THE SURVEY Details of the proposed plans are available to look at via on the Royal Cornwall Hospitals NHS Trust website, together with a link to a survey you can complete. The survey is open until 22nd August 2021.
ONLINE PLANNING CONSULTATION Tuesday 17th August 2021, 7pm – 8pm
The architects for the project, Stride Treglown will be hosting an online presentation of the plans followed by a Q&A on Tuesday 17th August 7pm – 8pm. They will be joined by representatives from the West Cornwall Hospital Redevelopment project, and Cllr Jim McKenna. You can register to attend the event by emailing firstname.lastname@example.org and you will be sent a link to join the MS TEAMS meeting. You will then have the option to complete the short survey.
DROP IN PLANNING CONSULTATION
Tuesday 17th August 2021, 12noon – 6pm
St John’s Hall (Mayor’s Parlour, 1st Floor), Alverton Street, Penzance, TR18 2QW
Kindly hosted by Councillor Jim McKenna
View the plans, ask your questions and give your opinions on the scheme.
Representatives from Stride Treglown (architects) and West Cornwall Hospital will be in attendance. Please note: Measures will be place for visitors to adhere to continued NHS guidance to protect against Covid-19. Please ensure you wear a mask, sign in so we can log attendance, and sanitise your hands.
Following guidance from NHS England – From Monday 19th July 2021
We are an essential service and therefore we will continue to follow the Governments Infection Prevention Measures for Primary Care Settings.
We will continue to wear PPE and maintain social distancing and ask patients and visitors coming into the surgery to do the same by wearing a face covering, using hand sanitizer on entry and exit of the surgery and practicing social distancing where possible. As a result we are continuing to protect vulnerable patients and staff in order to offer General Medical Services.
We are open and operating as we have been throughout the pandemic.
We are offering consultations with clinicians via:
- Telephone triaging
- Face to face where appropriate
- Video consultations
- Online consultations via eConsult.
The benefit of this system indicates that after the initial phone consultation with a GP, Nurse Practitioner for Minor Illness, Physiotherapist, Mental Health Practitioner and Social Prescriber, dependant on your clinical presentation of symptoms, could henceforth a same day Face to Face appointment if necessary.
The nursing team will also continue to provide the same clinical treatments in our safe environment.
We hope that you understand and support these decisions so we can continue to offer an attentive service for patients.
From latest NHSE Primary Care bulletin;
Infection Prevention Control IPC in healthcare settings
Following the PMs announcement that face coverings will be optional and social distancing will not be necessary from 19 July, it is important to note that current IPC guidance remains in place at this time.
‘The use of face masks or face coverings across the UK remains as an IPC measure. In addition to social distancing, hand hygiene for staff, patients/individuals and visitors is advised in both clinical and non-clinical areas to further reduce the risk of transmission. Patients in all care areas should still be encouraged and supported to wear a face mask, providing it is tolerated and is not detrimental to their medical or care needs. Physical distancing of 2 metres remains in place as standard practice in all health and care settings, unless providing clinical or personal care and wearing appropriate PPE.
The IPC principles in this document apply to all health and care settings including acute, diagnostics, independent sector, mental health and learning disabilities, primary care, care homes, care at home, maternity and paediatrics (this list is not exhaustive).’
We have noticed a significant increase in positive COVID-19 test results in the St Ives area this week. Please ensure that you continue to follow the guidance on self-isolation and testing. If symptomatic (even if you have been vaccinated) please book a PCR test (not lateral flow) via 119 or the Government website to book a local test. The new variant may present the following symptoms…
- Sore throat
- Runny nose
- Loss of sense of smell
To help understand more about COVID-19 symptoms we recommend downloading the “Zoe COVID Symptom Study App” from your app store.
NHS Digital data collection
General Practice Data for Planning and Research - 1st September 2021
The data held in GP medical records is used daily to support health and care planning and research in England. Data extraction provides a vital insight into patient care and healthcare services for the purpose of planning and research. The aim is to utilise this data to improve services provided by the NHS. NHS Digital have developed a new way to collect data, called the General Practice Data for Planning and Research. Data extraction will commence on the 1st September 2021. Please note: this is a research projected managed by NHS England, we are not involved in the project or the data extraction process.
Patients will not be directly identified in the data extraction – Data will be collected in a structured and coded form where a valid legal reason is identified.
If you do not wish for your patient data to be shared outside of your GP Practice for purposes other than your own care, you can opt-out. This will prevent your data being shared with NHS Digital. Please complete and return the opt-out form by Wednesday 23rd June 2021, this can be actioned by sending a scanned copy via email to email@example.com or by handing to a member of the surgery team.
For additional information regarding the purpose of data extraction, what data NHS Digital will and won’t be permitted to extract and opting out please visit the NHS Digital website. General Practice Data for Planning and Research (GPDPR) - NHS Digital
G7 EVENT - Thursday 10th June - Monday 14th June
Following advice from Devon and Cornwall Police and the G7 organisers we ask that patients restrain from presenting at the Surgery between the above dates unless you have a planned appointment and will be travelling to us on foot or you have been asked to do so by a member of the Surgery Team.
GPs and Nurse Practitioners will continue to consult with patients who require medical assistance via telephone and/or video consultation.
Our Minor Injuries Unit will remain open. If you have sustained an injury and require medical assistance, it is fundamental that you contact the Surgery prior to your attendance. The opening hours for the Minor Injuries Unit are as follows…
- Monday – Friday: 8.00am – 8.00pm
- Saturday 11th June – 8.00am – 8.00pm
- Sunday 12th June – 8.00am – 8.00pm
Require assistance whilst on holiday? Please contact your own GP Surgery or NHS 111 in the first instance.
COVID CLINICS AT THE STENNACK SURGERY
We are currently prioritising 2nd COVID vaccinations.
We are running clinics weekly to ensure that we vaccinate our patients within their 12 weeks of their first covid vaccination.
If you feel you are due your 2nd COVID Vaccination or that you are in Cohorts 1-9 and have not recieved your first vaccination please contact The Stennack Surgery on 01736 793333 to book your COVID vaccination.
Thank you for your understanding
The Stennack Team
COVID Vaccine 2nd Dose
We are currently ringing the patients who had their first Pfizer vaccination on the 16th,17th or 18th January 2021 to get them booked in for their Second Vaccination.
We are given short notice on the specific dates of our vaccine deliveries, for this reason you may hear from us on short notice to get your appointment booked in.
If you have any queries please call us on 01736 793333 and press option 2 to speak to the COVID Team.
Then Stennack Team
COVID Clinics Update
We are now able to vaccinate eligible patients in Cohorts 1-9 which includes anyone aged 50+ and all patients in an at-risk group.
If you are aged 50+ and have not had your vaccine please contact the surgery now on 01736 793 333 to book your vaccine appointment. We are currently contacting all our patients in priority order by text message and telephone invite.
If you are Under 50 you are only currently eligbile for vaccination if you are in one of these at-risk groups below:
- Health and Social Care Workers
- People who live and work in Care Homes
- Clinically extremely vulnerable (shielding patients)
- Patients with underlying health conditions (see below for more details)
If you are in one of these at-risk groups please contact the surgery now on 01736 793 333 to book your vaccine appointment
Patients with underlying health conditions
There is good evidence that certain underlying health conditions increase the risk of morbidity and mortality from COVID-19. When compared to persons without underlying health conditions, the absolute increased risk in those with underlying health conditions is considered generally to be lower than the increased risk in persons over the age of 65 years (with the exception of the clinically extremely vulnerable – see above). The committee’s advice is to offer vaccination to those aged 65 years and over followed by those in clinical risk groups aged 16 years and over. The main risk groups identified by the committee are set out below:
chronic respiratory disease, including chronic obstructive pulmonary disease (COPD), cystic fibrosis and severe asthma
chronic heart disease (and vascular disease)
chronic kidney disease
chronic liver disease
chronic neurological disease including epilepsy
severe and profound learning disability
solid organ, bone marrow and stem cell transplant recipients
people with specific cancers
immunosuppression due to disease or treatment
asplenia and splenic dysfunction
severe mental illness
Other groups at higher risk, including those who are in receipt of a carer’s allowance, or those who are the main carer of an elderly or disabled person whose welfare may be at risk if the carer falls ill, should also be offered vaccination alongside these groups.
Individuals within these risk groups who are clinically extremely vulnerable are discussed separately (see above). Further advice on risk groups, including clear definitions, are set out in the Green Book - Immunisation Against Infectious Disease.
More information can also be found at: https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine/
We are currently still waiting for the go ahead to be able to vaccinate Group 7 patients (Aged 60-65). If you are in Group 7 you may have received a letter, this letter has come from NHS England. If you are in Group 7 you are able to book into receive your vaccination at the Mass Vaccination Sites, at the moment you are unable to receive your vaccine at The Stennack Surgery.
We hope to be able to vaccinate more groups soon.
We will update the website when we have more information.
The Stennack Team
COVID Clinics Update:
Patients in Cohort 5 (all those 65 years of age and over) should have been contacted by NHSE to book in at their closest Mass Vaccination Site. If you have not been invited and feel you should have been please call us at The Stennack Surgery on 01736 793333, and we will try to answer your query.
Patients in Cohort 6 (individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality) should have recieved a text or phonecall from us at The Stennack Surgery. If you have not been invited and feel you should have been please call us at The Stennack Surgery on 01736 793333, we will try to answer your query and confirm which Cohort you are in.
Carers (someone who cares for Friends or Family who cannot manage on their own) should have received a text or phonecall from us at The Stennack Surgery. If you are a Carer, please register with Kernow Carers and call us at The Stennack Surgery on 01736 793333 so that we can code you as a Carer and book you in for you first COVID vaccine.
From Monday 15th February 2021 Cohort 5 and 6 became offically eligble to receive their first COVID vaccine.
In order to get everyone vaccinated as quickly as possible:
Cohort 5 (all those 65 years of age and over) will be contacted by the mass vaccination centres to book in their covid vaccination with the local Mass Vaccination Centres. If you are unable to attend the vaccination centres that are available to you then please call the Stennack Surgery on 01736 793333.
Cohort 6 (individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality) will receive an invite from The Stennack Surgery to book in to one of our clinics either here at the Stennack Surgery or at our joint clinic at Bodriggy (joint with Bodriggy and Marizian surgery).
Our aim is to get all eligible patients vaccinated as quick as possible.
Thank you for your patience
The Stennack Team
We have started sending out text messages to our Cohort 6 patients.
If you have received a text message from us that looks like the below text please click on the link in the text to book your COVID vaccine appointment at the Stennack Surgery.
"You are now eligible to book your COVID-19 vaccine online at The Stennack Surgery, St Ives. If you cannot book online or have any queries please contact Stennack Surgery on 01736 793333."
If you are unable to book via the link or have any queries please call us on 01736 793333
The Stennack Team
Stennack Surgery's COVID Vaccination Clinics
COVID Clinics - Updated 8.2.2021
We are aiming to vaccinate all of our patients in Group 1-4 this week.
We have tried to call, send texts,or send letters to all patients on this list. If you are over 70 and have not heard from us to book your first COVID Vaccine in then please call us on 01736 793333 to book your vaccine and confirm your contact details.
This week we have a clinic running Monday - Wednesday at The Stennack Surgery and have a clinic at Bodirggy Health Centre Thursday-Saturday for our patients to have their first COVID Vaccine.
The Stennack Team